Terms & Conditions

1. General

We operate Richard Casino in compliance with applicable laws. It is your responsibility to ensure online gambling is legal in your jurisdiction before participating.

2. Updates to Terms

We may update these Terms at our discretion. We’ll aim to notify you of significant changes via email, but we encourage you to check this page regularly for updates.

3. Eligibility

Only players from regions where online gambling is permitted may use our services. You must be at least 18 or meet the legal gambling age in your jurisdiction, whichever is higher. You are responsible for complying with local laws. We may request proof of age and restrict access if requirements aren’t met. Players from Sweden cannot access bonuses, promotions, or VIP rewards. Users from restricted countries (e.g., Afghanistan, Albania, Belgium, France, USA, and others) are prohibited from depositing or playing for real money. Breaching this policy may result in unprocessed withdrawals or refunds.

4. Game Availability

Some games may be unavailable in certain regions due to provider policies. Using a VPN to bypass restrictions is prohibited and may lead to forfeiture of winnings. Specific games, like NetEnt titles, have additional territorial restrictions (e.g., Planet of the Apes and Vikings slots are unavailable in countries like China and Russia). Universal Monsters games are limited to select countries, including Austria and Germany. NYX games are not available to players from Canada.

5. Currencies

You can play using EUR, USD, CAD, AUD, NZD, NOK, BTC, BCH, DOGE, LTC, ETH, or USDT.

6. Fees and Taxes

You are responsible for any taxes or fees on winnings as per your local laws.

7. Game Rules

You must understand the rules and payout percentages of the games you play on our platform.

8. Liability

Gambling carries financial risks, and we are not liable for losses incurred. We’re also not responsible for technical issues like software errors or internet disruptions. If an error results in incorrect credits to your account, we may deduct those funds or pursue recovery if withdrawn. You agree to notify us immediately of any errors. We, our employees, and partners are not liable for damages related to your use of the site, and you agree to indemnify us against any claims arising from your actions.

9. Player Accounts

You may create only one account. Multiple accounts may lead to termination and forfeiture of winnings. Accounts are for personal use only and cannot be shared or used for commercial purposes. You must keep your account details updated. We may require verification, including a phone call, as part of our KYC process. Failure to complete verification within two weeks of a withdrawal request may result in account suspension.

10. Anti-Fraud Measures

We have a zero-tolerance policy for fraud, including collusion, unfair strategies, or chargebacks. Suspected fraud may lead to account termination and withholding of payouts. We may report fraudulent activities to regulatory bodies. Low-risk betting strategies (e.g., covering most roulette numbers) are prohibited. You must provide verification documents in Latin or Cyrillic alphabets or via video if requested.

11. Deposits

We accept payments via VISA, MasterCard, and other methods. Deposits must come from accounts in your name. The minimum deposit is €20, with maximums varying by method. Cryptocurrency deposits via CoinsPaid have no set limits.

12. Withdrawals

The minimum withdrawal is €20, with maximums depending on the payment method. Large withdrawals may be paid in installments. We may require KYC verification before processing withdrawals. Bank transfer withdrawals take up to three banking days and may incur fees (up to €16). Maximum withdrawal limits are €4,000/day, €10,000/week, and €30,000/month. Progressive jackpots are paid in full.

13. Refunds

Refund requests must be made within 24 hours of a transaction or 30 days if unauthorized access is claimed. Bonuses and winnings are deducted before refunds. Credit card refunds may be processed up to the deposited amount, with excess paid via alternative methods. Contact [email protected] for refund inquiries. Processing takes 5–7 banking days, and additional documents may be required.

14. Dormant Accounts

Accounts inactive for 12 months may incur a €25 monthly fee until the balance is zero or the account is reactivated.

15. Claims

Any claims related to these Terms must be filed within one year.

16. Complaints

Contact our support team for complaints. We’ll handle them promptly and escalate if needed. Server logs are the final authority in disputes. Complaints must come directly from the account holder.

17. Non-Transferability

You cannot transfer or assign any rights, winnings, or claims related to your account or these Terms without our consent.

Effective: January 26, 2023
Last Updated: May 21, 2025